Terms of Purchase
By using this website and by making a purchase through the website you are agreeing to these terms.
Payment terms are net 30 from date of invoice to approved accounts. We accept Visa, MasterCard, American Express, and Discover. Charges will be made to your credit on the date of purchase.
Prices are subject to change without notice. In the event of a printing error, Franklen Equipment reserves the right to charge the correct price. Please confirm pricing with a representative in our sales Department. Our prices do not include freight or any federal, state, or local taxes.
Minimum $30 Order, excluding any freight charges and applicable sales tax. Applicable sales tax will be added to all items for customers residing in Illinois, Iowa, Kentucky, Michigan, Missouri, Ohio, Pennsylvania, and Wisconsin. If you are tax-exempt, please call 815-727-9600
SHIPPING
Please inspect merchandise upon delivery and report any damage or shortage within five days by calling the Sales Department at 1 (815) 727-9600. All items are priced FOB New Lenox, Illinois. Shipping charges are extra and will be added to invoice. Orders for in-stock items will normally ship the same day or next day. All shipping dates are estimates and subject to change based on availability. We strive to use UPS wherever possible to keep cost down. UPS cannot deliver to P.O. Boxes. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service. Shipping charges are based upon commercial addresses. Residential deliveries are subject to additional charges for both UPS and common carrier.
Partial Delivery: We reserve the right to make partial shipments. Invoices covering those shipments should be paid when they fall due.
RETURNS
No returns will be accepted after 30 days of receipt, with exception of warranty items. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. Returns caused by customer ordering errors or CANCELLED after shipment will be charged round-trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. All returns are freight prepaid by the customer. RETURN MERCHANDISE requires a Return Goods Authorization (RGA) number assigned prior to shipment. To obtain one call 815-727-9600. Please be prepared to provide the following information:
- Invoice or Order Number
- Quantity
- Item Numbers
- Your Contact Information
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Goods Authorization Form. Items returned to Franklen Equipment without proper documentation will be subject to a restocking charge of 30% or higher dependent upon the manufacturer's return policies.
Special order items could be higher or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product’s capabilities.
WARRANTY ITEMS must be returned to Franklen Equipment or the manufacturer freight prepaid per instructions of the RMA. Once the item is inspected and if the warranty is approved, a replacement, repair or credit will be issued at Franklen Equipment’s or the Manufacturer’s discretion.
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN THE FRANKLEN EQUIPMENT AND THE PURCHASER AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF ILLINOIS AND THE UNITED STATES OF AMERICA.